Item: ClickUp
Rating: 10
Author: Maque Mathison

Overall Satisfaction with ClickUp

Use Cases and Deployment Scope

Here at Ancilla Ventures, we use ClickUp to manage all our projects, tasks, and technical support tickets as well as our development team's sprints. This product does an amazing job organizing all of these things for us and we've started to expand our use into ClickUp's documentation features and forms!

Pros and Cons

Pros

Customization of fields in Tickets
Integrations with other sites such as Google, Figma, JIRA, and GitHub
Combining many apps into one- Ticketing, sprint tracking, form submissions, documentation, file management, and chats
Continual improvements. The ClickUp team is always making amazing strides to update the site and make it that much better for its users

Cons

I'd love to see the Custom Fields be set up to be specific for Task Types. Which I think is a feature ClickUp is currently working on
Searching can be a bit slow
Slack integrations, I'd love to have the ability to send customized Slack messages when very specific things happen in ClickUp

Return on Investment

Before ClickUp, my team would have multiple different project trackers, all in different locations, formatted in different ways. ClickUp has allowed us to move all those trackers into one location with a specified template and the ability to directly link tasks to tickets. This has greatly impacted project deliveries in a very positive way.
The time tracking feature of ClickUp has been amazing for our development team. Instead of them having to track in a separate document or at the end of every day, try to remember what they worked on and when, they instead can just hit a timer button on the ticket and go off to work. This alone has saved time and improved the accuracy of tracked time to projects.

Collaboration

ClickUp has greatly improved my company's ability to effectively manage projects and communicate changes to our team. With Gantt Charting features, custom fields in tickets, and multiple assignees, ClickUp has allowed us to create a single space where all of our company's clients and their respective projects can exist and be tracked by not only our internal team, but also guests like the project managers of our clients.

All-in-One Productivity Platform

ClickUp has done a great job providing a single app that does the work of many. Instead of having all our tickets in multiple sites, project trackers in another, client-related documents somewhere else, chats and meeting notes else where and budget tracking in a different place, ClickUp has allowed us to centralize everything into one place which creates a very effective hub for our organization.

Alternatives Considered

Redmine, Atlassian Jira and Airtable

ClickUp is definitely a marked improvement in just about every way from Redmine. UI, functionalities, usability- all of it has been a much better experience in ClickUp. As for JIRA and Airtable, I think ClickUp's overall layout and organization style trumps those sites by miles. ClickUp is so easy to use and extremely well organized.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Other Software Used

Slack, Airtable, Atlassian Jira

Likelihood to Recommend

ClickUp is really easy to use, super customizable, and has greatly improved my company's overall organization. Projects are a lot easier to plan out with their Gantt Charts feature, tickets are easy to update, and their automations feature allows for a lot of automatic updates that can be tedious to do by hand or even hard to remember to do every time.

ClickUp Feature Ratings

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ClickUp's Impact on a Small Business