Overall Satisfaction with CloudTalk
We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.
- Extremely helpful support team.
- Easy to use interface.
- Detailed reports.
- Smooth integration.
- I would appreciate deeper integration with LiveAgent.
- So far so good!
CloudTalk offers a more attractive design and different features and functions which are easy to use.