Item: CloudTalk
Rating: 10
Author: Guleysha Hasanova

Use Cases and Deployment Scope

CloudTalk is used by our department - Customer Service where we have 28 agents.

Pros and Cons

Quality of calls.
Nice tools to leave notes and review.
A lot of tagging options.

Could show detailed statistics on app.
To give a one touch call ID number.

Return on Investment

We have better call ratings.
We don't have any issue of calling different countries.

Alternatives Considered

They are always ready to help and take care of our reports.

We are working together with CloudTalk platform and as a user, I noticed that they can get promoted even more as they have a lovely platform and customer support. So I found this as my goodwill obligation to write a review.

Support Rating

To impress my feedback for the future users.

Key Insights

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Other Software Used

ChoiceView Live Agent, Analytics SEO, CakeHR by Sage

Likelihood to Recommend

I like the CloudTalk app mostly, it is easy to dial the numbers and the app gives me an impression my cell phone call keypad. The color is also well-chosen. It soothes the eyes and I can easily catch the important and necessary tools at one glance.

It would be good to see how many calls I have done during the day on app instead of always checking on the dashboard.

Easy to use

Overall Satisfaction with CloudTalk