Easy to use
November 16, 2020

Easy to use

Guleysha Hasanova | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CloudTalk

CloudTalk is used by our department - Customer Service where we have 28 agents.
  • Quality of calls.
  • Nice tools to leave notes and review.
  • A lot of tagging options.
  • Could show detailed statistics on app.
  • To give a one touch call ID number.
  • We have better call ratings.
  • We don't have any issue of calling different countries.
They are always ready to help and take care of our reports.
We are working together with CloudTalk platform and as a user, I noticed that they can get promoted even more as they have a lovely platform and customer support. So I found this as my goodwill obligation to write a review.
To impress my feedback for the future users.

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

I like the CloudTalk app mostly, it is easy to dial the numbers and the app gives me an impression my cell phone call keypad. The color is also well-chosen. It soothes the eyes and I can easily catch the important and necessary tools at one glance.

It would be good to see how many calls I have done during the day on app instead of always checking on the dashboard.

CloudTalk Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
9
Live reporting
10
Customer surveys
10
Customer interaction analytics
10