CloudTalk has given me confidence in reports/analytics again!
August 17, 2021
CloudTalk has given me confidence in reports/analytics again!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with CloudTalk
CloudTalk is being utilized by myself and a team of appointment setters for our organization. The entire evaluation of the product and implementation, including integration with our CRM system, was a great experience. Our previous dialing platform was antiquated and difficult to use and consistently delivered skewed reporting numbers. With CloudTalk, our data and analytics are updated in real-time, the setters have all the "bells and whistles" they deserve in a dialing platform to make their jobs easier and more efficient.
- Real time syncs, data & analytics
- User-friendly UI
- Workflow automations
- True cadences
- Greater efficiency for appointment setters to meet daily SOPs
- Real-time reporting/ analytics has provided greater insight into targets
- Substantial ROI in terms of confidence of information
RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented.
Do you think CloudTalk delivers good value for the price?
Yes
Are you happy with CloudTalk's feature set?
Yes
Did CloudTalk live up to sales and marketing promises?
Yes
Did implementation of CloudTalk go as expected?
Yes
Would you buy CloudTalk again?
Yes