Item: CloudTalk
Rating: 10
Author: Verified User

Overall Satisfaction with CloudTalk

Use Cases and Deployment Scope

We mainly used CloudTalk for our support dept. We needed a reliable tool that could be handled by more people and be easy to use. The criteria were clear - integration, functions, and reasonable price. Our company produces software and has to handle many calls for support, so having a quality tool is essential.

Pros and Cons

Pros

Integration
Multi-platform operation
Analytics

Cons

Documentation
Sometimes easier integration

Return on Investment

Shorter response time
Workflow efficiency

Alternatives Considered

JustCall and Aircall

There were several services suitable for our needs. CloudTalk was chosen because of its simplicity, complexity, and brief time needed to use this service. No broad technical knowledge is required to start and operate CloudTalk.

Key Insights

Do you think CloudTalk delivers good value for the price?

Yes

Are you happy with CloudTalk's feature set?

Yes

Did CloudTalk live up to sales and marketing promises?

Yes

Did implementation of CloudTalk go as expected?

Yes

Would you buy CloudTalk again?

Yes

Other Software Used

HubSpot Sales Hub, LiveAgent

Likelihood to Recommend

Service was used mainly by our support and sales team, where it is crucial to integrate well with other systems and relevant analytics data. This was met, and thanks to CloudTalk, we could make some processes smoother which saves us time and capacities.

CloudTalk Feature Ratings

Comments

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Great help for everyday work, definitely worth the money