ConnectWise Automate does more than our needs for an RMM - It provides a platform to grow
May 01, 2019
ConnectWise Automate does more than our needs for an RMM - It provides a platform to grow
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Automate (formerly LabTech)
ConnectWise Automate solves our ability to provided scripted resolution to repetitive tasks for all of our clients. Regardless of the client or physical location ConnectWise Automate is the tool that allows us to perform a consistent task, document the work, and send the necessary details of it to billing. Network Services Group deploys it to every client. It is part of our comprehensive support stack.
- Automatically perform and records billable work time.
- Consistently perform representative tasks.
- Schedule tasks for off-hours to minimize disrupting our clients.
- Excellent source for details in developing new sales.
- Having to pay for licensing in advance. If you need additional licenses you need to plan ahead to have them available.
- Some ConnectWise Automate options such as third-party patching could offer patching for more software.
- ConnectWise Automate can be very complex so it can take time to understand all it can do. The more time you invest in ConnectWise Automate the easier and more powerful it becomes.
- Consistency of service.
- Documentation of tasks.
- The flexibility of options.
- Extensibility through third-party integrations.
- GFI Systems and Autotask
We have only previously deployed HoundDog/GFI and Autotask but evaluated all that we found. In the long run, none of the others compare with the features of ConnectWise Automate. Many others are less expensive but simply do not do all that ConnectWise Automate can do. We learned the hard way that aligning with lower grade RMM software is a costly waste of time. More importantly, ConnectWise Automate has a proven track record of working. Don't be fooled by other popular brand names.