TrustRadius
ConnectWise Automate does more than our needs for an RMM - It provides a platform to grow
https://www.trustradius.com/system-monitoringConnectWise Automate (formerly LabTech)Unspecified8.3105101
Jonathan Hozeska profile photo
May 01, 2019

ConnectWise Automate does more than our needs for an RMM - It provides a platform to grow

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

ConnectWise Automate solves our ability to provided scripted resolution to repetitive tasks for all of our clients. Regardless of the client or physical location ConnectWise Automate is the tool that allows us to perform a consistent task, document the work, and send the necessary details of it to billing. Network Services Group deploys it to every client. It is part of our comprehensive support stack.
  • Automatically perform and records billable work time.
  • Consistently perform representative tasks.
  • Schedule tasks for off-hours to minimize disrupting our clients.
  • Excellent source for details in developing new sales.
  • Having to pay for licensing in advance. If you need additional licenses you need to plan ahead to have them available.
  • Some ConnectWise Automate options such as third-party patching could offer patching for more software.
  • ConnectWise Automate can be very complex so it can take time to understand all it can do. The more time you invest in ConnectWise Automate the easier and more powerful it becomes.
  • Consistency of service.
  • Documentation of tasks.
  • The flexibility of options.
  • Extensibility through third-party integrations.
We have only previously deployed HoundDog/GFI and Autotask but evaluated all that we found. In the long run, none of the others compare with the features of ConnectWise Automate. Many others are less expensive but simply do not do all that ConnectWise Automate can do. We learned the hard way that aligning with lower grade RMM software is a costly waste of time. More importantly, ConnectWise Automate has a proven track record of working. Don't be fooled by other popular brand names.
ConnectWise Automate solves all of our inventory and network health issues. We have deployed it in multi-site, wide area networks to provide common critical desktop support and automation tasks. Integrations available for ConnectWise Automate further extend its abilities into areas outside of common desktop management. Its powerful scripting capabilities with back-end data aggregations provide the core of its features.

ConnectWise Automate Feature Ratings

Remote monitoring
10
Network device monitoring
8
Multiple Server Monitoring
10
Multi-device monitoring
10
Automated alerts and notifications
10
Patch Management
10
Service configuration management
10
Software and hardware inventory
10
Policy-based automation
10
Performance data reports
10
Customizable reporting
8
Data visualization
8
Risk analysis
10
Data backup and recovery
6
Antivirus and malware management
10
Adinistraor access control
10