After a decade, I still have mixed feelings on Automate
Anonymous | TrustRadius Reviewer
Updated July 25, 2019

After a decade, I still have mixed feelings on Automate

Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Automate (formerly LabTech)

We are an MSP using ConnectWise Automate to manage about 1100 endpoints for our clients. We use this product for patch management and remote monitoring/maintenance.
  • Integration to ScreenConnect and ConnectWise are fairly tight at this point.
  • Powerful tool for automation and custom scripting - if you have the technical capabilities and time, you can do more with Automate than any RMM on the market...
  • New UI is built to be pretty, but it's bloated, slow, and lacks the information that used to live on the main screen. You now have to dig to get information that was once easily at hand...
  • Too Noisy - it alerts on EVERYTHING, and it's very difficult to tone it down without missing things that are important. This puts a drain on staff time... We can't respond to every ticket, and then important details get lost in the noise...
  • No Mac/Linux client - my admins need access to a Windows PC to function...
  • Not sure we can accurately calculate ROI after 10 years - it's just part of our process/offering. But we almost need a dedicated FTE to manage the application or it gets out of hand quickly...
Automate is the most flexible and customizable tool on the market - but it's also the most complex and requires the most care and feeding to run smoothly...
If you're very technical and have advanced scripting skillsets, this is a great tool.

If you're short staffed, this tool will create so much work that you can't get it all done.