1. Home
  2. Remote Desktop Software
  3. ConnectWise ScreenConnect Reviews
  4. User Review of ConnectWise ScreenConnect
Works as advertised!
September 29, 2017

Works as advertised!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

It is used for helpdesk internally, also with our clients. We use the Freshservice integration to initiate support sessions.
  • Easy to initiate connection
  • traverse NAT
  • Simple user experience
  • Some user dialogs are confusing
  • Increased efficiency of technicians
  • Pleasant user experience
LogMeIn doesn't have cross platform support
Very well suited for remote support, tech support, troubleshooting.

If you are looking for team communication tool, skype or hangouts is better.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
9.8
Screen sharing
10
File transfer
10
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
10