Taking Connectwise Control
October 23, 2017
Taking Connectwise Control
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ConnectWise to provide remote support to clients through agents and ad hoc support through ConnectWise. I also use it to allow clients access to their computers when out of the office. As a support business ConnectWise is used heavily for remote support.
- Quick support, not as much lag as the previous solution used. Makes it quicker on a low bandwidth connection
- Handy tool sets and add-ons for providing solutions within the program. Such as file transfer and command box
- Integration into Connectwise and tickets is also a great feature
- Should auto-populate machine information into the info panel with machine specs
- Would be handy if it integrated into some other tools like CCleaner
- A toolbox of pre-written commands that could be allowed to restart a service.
- Convenience of remote support and ability to respond to clients quickly
- Saves money by offering remote support without needing to visit computers
- Adds value by allowing clients to login to their own computers
- TeamViewer and LogMeIn
Well on money savings, and feature sets. LogMeIn just got ridiculously expensive.