Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
[It's being used] To provide remote support to clients.
- Instant Connection
- Good Performance
- Easy to Use
- Cost effective
- UAC prompts for elevated administrative changes
- Long support URL to provide customer over the phone
- Initial connection is not straight forward for end users
- UI could use improvement
- Great alternative to competitive products for my usage
- Very quick and efficient
- Great to provide timely support to and from customers or other vendors
ConnectWise is light and efficient compared to its competitors. I first found out about it through Barracuda who used it to provide support and it was very quick and painless as an end user to provide access to troubleshoot problems.