Item: ScreenConnect
Rating: 10
Author: Ron Vichar

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

[It's being used] To provide remote support to clients.

Pros and Cons

Pros

Instant Connection
Good Performance
Easy to Use
Cost effective

Cons

UAC prompts for elevated administrative changes
Long support URL to provide customer over the phone
Initial connection is not straight forward for end users
UI could use improvement

Return on Investment

Great alternative to competitive products for my usage
Very quick and efficient
Great to provide timely support to and from customers or other vendors

Alternatives Considered

GoToAssist, LogMeIn Rescue, Splashtop On-Demand Support, TeamViewer and Barracuda

ConnectWise is light and efficient compared to its competitors. I first found out about it through Barracuda who used it to provide support and it was very quick and painless as an end user to provide access to troubleshoot problems.

Other Software Used

LogMeIn Central, Splashtop Business Access, TeamViewer

Likelihood to Recommend

[It's] Suitable for providing secure remote support sessions, for meetings that require screen sharing and setting up unattended remote access for ongoing support issues.

ScreenConnect Feature Ratings

Comments

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