ConnectWise Control - The Best!!
March 05, 2018

ConnectWise Control - The Best!!

Cody Wingler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We are currently using ConnectWise Control only in our information technology department. However, we have installed the software on all of our faculty and staff machines. We have also installed the software on the instructor stations in some of our classrooms. The particular problem that it addresses is time. We have some remote sites and campuses and it can be quite time-consuming to get the department vehicle, drive across town, fix the issue that takes 2 minutes to fix, and then drive back to the main campus. At this point, you've used forty-five minutes on a 2-minute issue. That time is valuable and could always be better spent in a different way.
  • ConnectWise Control allows us to connect to machines that are not necessarily on our domain/network. A user can contact us on the weekend from home and we can log into the web portal and connect directly to their system and resolve their issue.
  • ConnectWise Control allows us to be able to access any machine from the web portal that we have. We can use any computer on campus with internet access, or I can even use a personal computer at home that has internet access. I simply log into the web portal and download the client that allows me to connect to machines.
  • We can deploy the client with group policy and also manually install the client on machines. This allows us a lot of flexability in the way that we implement installations. We can even share the installer file through our company Office365 and have a user install it on their machine that way, so it is super versatile.
  • A feature that could use some improvement and actually has been improving over the past few releases is the create session group functionality. A lot has been done in the past few releases, but there are always new things that could be added to that section that would allow for increased functionality.
  • Not sure if this one would even be possible, but within the run commands section. It would be nice to be able to run any commands in that section, not just commands that cannot be seen by the user or do not require popups. For example, currently I can run commands that gathers system info like ipconfig and wmic commands. It would be nice to be able to execute some other commands that erquire user input or install software from that screen.
  • More training releases would be nice as well.
  • Increased efficiency is a definite positive with our purchase. We can connect to multiple machines at once and solve the same problem on multiple machines simultaneously.
  • I would definitely recommend ConnectWise Control 100%. I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner!
  • The connection is usually seamless and there is very little lag on the sessions.
I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner! When comparing all the features in our original planning phase of multiple softwares, screenconnect or connectwise control did the most for the best price. Another technician in our office wanted to pursue Bomgar. That was great, but our budget was very tight. We needed a remote support client and I did a couple trials of ScreenConnect at the time and it was a hit!
I would definitely recommend ConnectWise Control 100%. I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner! It is well suited for the higher education environment that I work in. We set up a user group in AD and can all access what we need to based on that group. It may be less appropriate to in some smaller businesses where a simple free VNC client may do the trick.

ConnectWise ScreenConnect Feature Ratings

File transfer
9
Instant message
9
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
9
Centralized management dashboard
9
Session record
9
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
9