Connectwise Is a Great Solution For Independent Consultants
March 23, 2018
Connectwise Is a Great Solution For Independent Consultants
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
I am a sole proprietor and use the software daily and for my subcontractors as needed. The ability to have a client build their own session and I join it is amazing. The reliability and flexibility of the offerings are second to none in my experience. The fact that the entire solution is cloud-based with a minimal install and support packages is fantastic. I can log in to my admin sole from any device and have full access.
Unattended access and unlimited session time allow clients to simply build and let me know to address an issue. The chat function reduces unnecessary emails.
- The ability to have a client build their own session is amazing. The reliability and flexibility of the offerings are second to none in my experience. The fact that the entire solution is cloud-based with a minimal install and support packages is fantastic. I can log in to my admin console from any device and have full access.
- Support contracts are easy to attend to with regard to maintenance and break/fix. Install is very flexible
- Support for nearly all OS's
- Promos could be more available or referral benefits.
- A few issues with support understanding an issue brought forth.
- None
- Increased efficiency of install for a client. Very very simple compared to LogMeIn.
- Multiple and lightweight session support.
- Internet accessible even without app install, so can easily access from anywhere
Significantly cheaper and stronger solution in comparison to TeamViewer or LogMeIn Pro. LogMeIn had terrible support and tried to bill for extras over and over. They increased costs covertly and simply billed my credit card without permission. TeamViewer solution is far more expensive and updates aren't always included in your yearly dues.