ConnectWise Transforms Small Business Remote Access Support
November 17, 2018
ConnectWise Transforms Small Business Remote Access Support
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise is being solely used for the remote support of our customers and servers. It allows us an easier client experience compared to other programs. It solves the problem of having a quick response to client issues. It also allows us access to our remote customer servers in real time. We use the product across our team of support engineers.
- Customers just click on the link on our website to activate the download process.
- The detailed instructions vary depending on what browser the client is running. This is indeed a big strength compared to the competition.
- The grouped customer/server view is in real time without any human intervention. It allows us to immediately respond to server issues without having to start up a connect client.
- On slow links ConnectWise can be slower than the competition.
- ConnectWise is not always compatible with some PCs and their software configuration.
- The increased efficiency of quickly accessing remote machines through a lighter download and easier client instructions makes our engineers more productive with less frustration of the client.
- Multiple session connectivity allows our engineers to park a difficult problem and work on an immediate issue.
- The cost of software is the biggest impact on ROI as we have retired other inferior and expensive alternatives.
- TeamViewer is far more expensive than ConnectWise and was replaced. It is still the fastest on high latency links.
- Avast Business is still in use for antivirus, but not for remote access. The speed is terrible.
- LogMeIn was decommissioned several years ago when they tripled the cost for small customers.
- Nanosystems Supremo was recently decommissioned in favour of ConnectWise. Supremo is a very slow product.