ConnectWise Control - Solving our remote access efficiently and cost effectively
Jerol Ayasun | TrustRadius Reviewer
December 13, 2018

ConnectWise Control - Solving our remote access efficiently and cost effectively

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

At our company, we used to use RDP in Windows to connect to our terminal server for remote access. This process was tedious and didn't map our printers accurately, so we decided to switch to a new method of remote desktop.
We moved to LogMeIn and used that service for 3 years. The service worked just like we wanted, however, for our small business it became very expensive (over $1,500.00 per year.) I started looking for an alternate solution and came across ConnectWise Control. We made the final switch to this service, as it worked seamlessly for what we needed, was inexpensive, and very responsive. There is no lag in the service and our remote printing works seamlessly. I'm so glad we found this product and I plan on being a long-term customer!
  • Remote service is fantastic, no lag experienced.
  • Remote printing works seamlessly.
  • Management of users / groups is very simple.
  • I don't have any cons at this point.
  • ConnectWise Control has made our remote access to desktops very easy.
  • ConnectWise Control has solved our remote printing requirements
  • We are able to do remote troubleshooting on remote users' desktops remotely, which increased our productivity.
We have used Zoho, LogMeIn and GoToMyPC. ConnectWise Control is much easier to use than these, more cost-effective, and handles remote printing like a champ.
ConnectWise Control works perfect for anyone wanting to have remote access to desktops or servers across their networks.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
10
Multi-platform remote control
10