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Satisfied User
May 10, 2019

Satisfied User

Lunsford Loving | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Services minor issues on client desktops either ad hock or through full-time connections. Allows me to recover Windows 10 clients after failed feature updates from Microsoft.
  • Accessing desktops.
  • Reboots and reconnects.
  • Transfers files.
  • Better grouping for access machines.
  • The dual authentication process is awkward.
  • Very valuable to me since I have been a user from its earliest (pre ScreenConnect) days.
Price and feature set are much better.
Works very well for small shops and one-man tech support operations. If you can get connected, you can do pretty much anything you could do at the location.

On occasion, it would be nice if ConnectWise Control could just beam me up to the troubled desktop.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.9
Screen sharing
9
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
7
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
8