Above the rest? Yes!
June 01, 2019

Above the rest? Yes!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control, initially, was just being used by our IT department. However, as of a few weeks ago, our HR and our training team have hopped on and are using it, too.

For IT, this allows us to easily remote into managed/unmanaged company devices. We work in a model similar to franchising, so many of our offices we don't have full control of all of their devices. Our HR and training team uses ConnectWise Control to provide training to new employees. It's valuable to be able to see their screen remotely, as well as provide annotations.
  • Remotely view/manage a computer. I have used TeamViewer, LogMeIn, and WebEx Support at previous jobs. ScreenConnect does this the best out of all of them.
  • Easily send/join sessions. While I do like LogMeIn and TeamViewer's approach better, ConnectWise Control has a lot of flexibility here, too. With the extension that allows users to create their own session, opposed to just joining, it adds that extra valuable layer.
  • Manage remote endpoints through the "access" functionality. Being able to preload computers with an agent is definitely a nice plus without needed an RMM solution.
  • SAML single sign-on. While it is a live feature, last time we tried to implement it, we were told there was a bug preventing it from working with our particular cloud instance. To my knowledge, this bug has not yet been resolved.
  • Custom domains. It would be create if the cloud instances supported custom domains.
  • More advanced custom scripts. It would be nice to be able to integrate more-advanced scripts like the ones in ConnectWise Automate. Different solution, sure, but definitely would be a nice bonus.
  • Cost-wise, ConnectWise Control is much more competitive than other options that we have looked at.
  • While it is still in early stages, it seems giving HR and our training team access will reduce the startup time for our new remote employees.
  • The remote session speed is slightly faster in ConnectWise Control than the competitors, especially when using low quality mode.
I have worked at a few companies and have used multiple remote screen share applications. These applications are just the ones I have experience with.

In terms of cost, with the exception of TeamViewer, ConnectWise Control stands easily above the others. However, ConnectWise Control has the lowest initial cost for deployment.

As for functionality, when looking at a basic remote support tool, ConnectWise Control with ease-of-use beats out the others.
ConnectWise Control is well-suited for providing remote support to computers. I could see it being used in a small or medium business environment. Our company, with almost 300 employees, even finds use with it. Also, I can see vendors providing a SaaS or another solution using it to provide support for their customers.

However, it definitely isn't well-equipped for fully-managing devices, even if it has some functionality geared towards it. For a more robust solution, I would recommend looking at ConnectWise Automate, Kaseya, or just using something like SCCM.

ConnectWise Control Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Monitoring and Alerts
Not Rated
Multi-platform remote control