Item: ConnectWise ScreenConnect
Rating: 10
Author: Matt Lee

Use Cases and Deployment Scope

We use it to manage all of our client machines from a remote perspective. We are a continuum partner but find LogMeIn to not be good enough at scale as it is much slower than ConnectWise Control.

Pros and Cons

Collaboration by multiple peers in the same session
Speed of play
Regular updates and improvements in security

Better support for locking servers when disconnected, but not workstations
Better security and definitely scalability

Return on Investment

Extremely positive. It increased efficiency.

Alternatives Considered

LogMeIn Central, TeamViewer and VNC Connect

This is not even a comparison. ConnectWise Control is so good that even though we have a baked in copy in our Continuum RMM product, we still find the need for efficiency is so great we pay for a separate instance of ConnectWise Control rather than spend the extra 2 minutes that LogMeIn takes.

Other Software Used

SentinelOne, Continuum RMM, Cisco Umbrella

Likelihood to Recommend

In almost all scenarios, ConnectWise Control beats the competition. It's not great for granular permission management in dynamically changing environments. It would be great if we had the ability to resell this product and manage it from a hierarchical manner. Would make it easier to sell to end users for remote access instead of any RDP or VPN.

Best remote tool in the business!!!

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)