Item: ConnectWise ScreenConnect
Rating: 10
Author: Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

We use ConnectWise to support our remote users. We have the agent installed on their laptops for unattended access. We also use the support features to help independent remote users with issues on our website. Some of our Marketing staff use the meeting features to give demos about our products and website.

Pros and Cons

Pros

Easy to connect to remote machines.
Very unobtrusive, and easy to install and update.
Great features and tools are available.

Cons

It would be nice if the meeting feature allowed more features so that participants could control or contribute to the meetings.

Return on Investment

Our reason for moving to ConnectWise was to tighten security on our network. We removed our VPN services, and ConnectWise was able to provide the services we needed to connect remotely (no longer needing a VPN session).

Alternatives Considered

VNC Connect, Radmin Remote Administrator, Chrome Remote Desktop and Remote Desktop Services

ConnectWise was a better choice for us because it allowed us to better manage and organize access to our remote machines. It also added value because it provided the support and meeting sessions that we didn't have before.

Other Software Used

Microsoft Office 365, Visual Studio IDE

Likelihood to Recommend

It is a great tool for connecting to remote machines in unattended mode, providing support for remote users, and hosting meetings. I like that it has Android and iOS apps as well. With the built-in filters, we are easily able to organize our sessions so that users see only what they need to see when they log in.

ConnectWise ScreenConnect Feature Ratings

Comments

Please log in to join the conversation

Great for remote support and meetings.