Great Remote Support Tool that always works when you need it.
Updated July 22, 2021

Great Remote Support Tool that always works when you need it.

Miguel Garcia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise to remote control other employees computer for troubleshooting purposes.
  • lag free remote control of users computers
  • communicating with users during remote control session
  • file transfers during remote sessions
  • the remote control task bar bugs out more than it should
  • when doing a remote session from the support tab, only some times it prompts for adminstrator access when this access is needed. most of the time it just just black screen when UAC input is required.
  • it does not scale well when more than 2 monitors are involved in a remote session
  • unfortunately i'm not privy to ROI information
To be honest it holds it's own against TeamViewer, Teams, Timbuktu, AnyDesk etc, but has nothing that makes it better or worse.

Do you think ConnectWise Control (formerly ScreenConnect) delivers good value for the price?

Yes

Are you happy with ConnectWise Control (formerly ScreenConnect)'s feature set?

Yes

Did ConnectWise Control (formerly ScreenConnect) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ConnectWise Control (formerly ScreenConnect) go as expected?

I wasn't involved with the implementation phase

Would you buy ConnectWise Control (formerly ScreenConnect) again?

Yes

It does what it is supposed to do, in the nearly 2 years that I have used it we never had any real problems with it. One time all the saved Support sessions disappeared overnight and nobody could figure out why. Other than that it is a solid product for remote desktop support.
Never had to use support one single time. Can not give a rating, but that in and of itself speaks volumes. A product that doesn't need support is a product I support.
All around good tool for remote control sessions in support scenarios

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
1
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated