Premier Mobile Event App
Bouran Qaddumi | TrustRadius Reviewer
January 24, 2019

Premier Mobile Event App

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CrowdCompass

We use CrowdCompass for our internal annual conference. It is used by all attendees, and it addresses the need for improved communication during a large event and helps reduce printing costs. In addition, having an event app provides attendees with a unique, interactive experience that is fun, engaging and perfect for networking.
  • Easy to setup/build and maintain
  • Provides unique and engaging features such as gamification, live polls, and social sharing
  • Good reporting tools for capturing survey feedback and attendee engagement
  • Additional features to drive engagement, such as customizable games
  • Social sharing features are good, but could be made simpler to get more folks engaged. Would also be great to have Instagram
  • Even more robust reporting and analytics
  • Ability to track attendee engagement in sessions, event activities
  • Helped cut printing costs
  • Attendee feedback is positive, adds an element of fun and engagement
Our first choice was CrowdCompass, and we will likely stick with it. It is the best in class for event mobile apps, provides very user friendly build capabilities, and easy to drive adoption. The fact that it integrates well with our registration website and onsite registration is a huge plus as well, cuts down tremendously on time, effort and cost.
Highly recommended for any event, regardless of size. It was particularly well suited for providing detailed event information to attendees, and giving them the chance to socialize, network, and immerse themselves in the event experience. As an event app, I can't think of scenarios where it is "less appropriate" during an event, it serves its purpose well.

Using CrowdCompass

1000 - The app was used by all of our attendees at our annual conference.
1 - One person is responsible for the build, design and implementation of the app - really don't need more than that! While it is an easy to use app, it is recommended that the point person be comfortable working with new technology (basic tech skills are enough) but also have good project management skills. There are a lot of moving pieces to manage and strict deadlines that need to be kept up with
  • Provide event information to conference attendees
  • Encourage greater interaction and engagement from attendees to improve conference experience
  • Provide insight and data on event
  • Social sharing
  • Communication tool for key event-related initiatives
  • Used to support other event activities (ex. linked to external website for silent auction)
  • For other large scale events
  • Drive engagement pre-event
We are happy with the product and the seamless integration with other Cvent products we use.

Evaluating CrowdCompass and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Price is a huge factor, as well as integration with other products needed for the event such as registration website and onsite registration
I was not involved in the selection of this product, but if we had to, I would RFP several vendors

CrowdCompass Implementation

Work with your project coordinator to make sure all elements are in place prior to launch
Change management was minimal
  • Timeline - ensuring that all initial elements were in place prior to launch
  • Communication to drive adoption

CrowdCompass Support

Multiple channels available for support, they are responsive and work to help resolve the situation and provide alternate solutions as needed
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
During our event, we had an issue with one of the features of the app. I called support late at night, they worked through the wee hours of the morning and got back to me with an answer quickly.

Using CrowdCompass

From the build perspective, its very simple and intuitive. You can either go basic or dig in and provide some interesting features and functions to provide a well-rounded event app experience. From the user perspective, its easy to use and navigate the app, plus the ability to interact and engage is a huge bonus
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • App design
  • Setting up surveys, games, etc.
  • Build site is intuitive and easy, support is fantastic as well
  • Maps feature can be tricky if you have multiple locations to chart
  • The verification code process is easy, but it seemed like anytime a person logged out they had to go through the process again
  • The data and reporting tools
Yes - The primary function of the app is the Mobile UI. It is easy to build and customize for an event, and the ability to add engagement features like gamification and in-depth event info (schedules, maps, speakers, etc.). As a user, its intuitive and easy to navigate, not much learning required