Made my entry into the events industry so smooth!
Updated September 26, 2019
Made my entry into the events industry so smooth!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Cvent Event Management
We use it mostly in just my department (conferences and events), but other departments (development and marketing) rely on it for data on events as well.
- Easy to build a registration with different paths for different types of registrants.
- Professional looking webpages.
- Pulling reports is a breeze.
- Some features of standard events are not available in Flex yet, which has been frustrating at times.
- Cvent customer support has on occasion not responded promptly, even when "escalating" our case.
- Unclear who to contact at times.
- Saves time, and time = money.
- The Cvent community lets our users train themselves, rather than always having to take the time to individually train new users.
- Helps us give our registrants a simple, smooth process.
I have not used any others since I am new to the events industry.
Do you think Cvent Event Management delivers good value for the price?
Yes
Are you happy with Cvent Event Management's feature set?
Yes
Did Cvent Event Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Cvent Event Management go as expected?
Yes
Would you buy Cvent Event Management again?
Yes
Using Cvent Event Management
events planners, programs managers, interns
5 - Conferences and events director, manager, coordinator, assistants and interns
- Easy attendee management
- Reporting to stakeholders
- We use it to build nice looking event websites.
- We utilize the reporting to create reports for key stakeholders, donors, and executive team.
- We want to start making use of the survey function, which we do not currently use.
Evaluating Cvent Event Management and Competitors
Yes - no sure. It was before I started here.
- Product Features
- Product Usability
I wasn't here for the decision.
We wouldn't change it. We'd choose Cvent over and over again!
Cvent Event Management Implementation
Cvent Event Management Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - Yes
We were in a time crunch with an event the very next day and Cvent support worked to correct an issue and overnight mail us a necessary part of On Arrival Event in a Box that was missing.
Using Cvent Event Management
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- website design
- pulling reports
- internal questions
- na
- na
- na
Yes - great! Our attendees love it