Item: D&B Hoovers
Rating: 8
Author: Stephanie Franklin

Overall Satisfaction with D&B Hoovers

Use Cases and Deployment Scope

One consistent challenge I have has been working with the assigned representatives that have been assigned to my company's account. In my experience, they have not been reliable and I have to always make a huge effort to get information conveyed to me. The software itself is fine, but it's not intuitive to report information that needs to be updated. For example, sometimes websites that do not work are accounts pages. It is not clear where to report it, and once it was found, no one followed up about the issue being resolved.

Pros and Cons

Pros

The date base is easy to navigate.
I have been able to find information on most companies.
I like the option to be notified by email of any changes to a company that I save.
There database for the most part is very robust making it easy to find most company and institutions.
n/a

Cons

Better and clear communication for the tech. dept
Better and clear communication from the Hoover reps for customer accounts.
For updates or incorrect information I notice in their database it would be nice to have a more stream line way to report and receive follow up on those updates I report.

Return on Investment

It has been a big help in identifying company information and relationships between companies, so our database can be more accurate.

Company Data

It's rich because it has a big selection of companies to research. I appreciate that you can search by street, city, state, county, and zip code, which are helpful to me. I also like the summary of a company that's provided in the search results. I wish there was a little more flexibility in how a search pulls results, as it seems like you have to spell out or abbreviate street directions like blvd., st., etc.

Contact Data

I do not use Hoovers to reach out to customers, so this doesn't apply to me. It is important however, because we rely on the contact information in Hoovers to update and confirm contact info. and relationships between companies in our database, to make sure we have the most accurate information on a company.

Alternatives Considered

None.

Key Insights

Do you think D&B Hoovers delivers good value for the price?

Yes

Are you happy with D&B Hoovers's feature set?

Yes

Did D&B Hoovers live up to sales and marketing promises?

Yes

Did implementation of D&B Hoovers go as expected?

Yes

Would you buy D&B Hoovers again?

Yes

Other Software Used

A2Z Events by Personify, Salesforce CMS

Likelihood to Recommend

I would recommend Hoovers because it's a good tool to find a lot of companies and institutions. It is helpful to verify headquarters, branches, subsidiaries, and independent companies, as well as hierarchical relationships between companies.I also like the feature of being able to save companies to a list and be notified if there are any changes to the company which is helpful for my project.

D&B Hoovers Feature Ratings

Confirming headquarters, branches, and subsidiaries of companies and institutions.
Confirming contact information of companies and institutions.
To provide accuracy of info. for our database.

Innovative Uses

We use it to research company info.

Future Planned Uses

I don't know.

Likelihood to Renew

It does the job.

Evaluating D&B Hoovers and Competitors

Products Replaced

Key Differentiators

Scalability
Ease of Use

Evaluation Lessons Learned

I wouldn't change anything.

D&B Hoovers Support

Support Rating

They are fine, but not expedient when it comes to updating outdated info.

D&B Hoovers Customer Support Pros and Cons

Pros	Cons
Knowledgeable team Kept well informed Support cares about my success	Escalation required Need to explain problems multiple times

Premium Support

I don't use it.

Comments

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My Honest Feedback on Hoovers

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