Item: D&B Hoovers
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use D&B Hoovers to research companies and contacts in my target industry. By using D&B hoovers we ensure that any contacts we gather are ok to use according to our compliance guidelines. The data audience team are the primary users, unsure if other teams use it as well.

Pros and Cons

Provide addresses and contact details to companies.
Have up to date contacts
Connect different branches of companies for ease of understanding

Sometimes it is hard to find contacts in companies
It would be great if you could search multiple names in the name search tool for companies.
Some names and job titles are significantly out of date

Return on Investment

It helps us reach more contacts
We use it to verify addresses of companies
Ensures that we are compliant

Company Data

I think the data quality is pretty good. But there is a significant number of people missing from the database, especially contacts in Asia. There are also a fair few contacts with out of date job titles and companies. If these could be updated that would be great. I mainly look for job title and company, I don't need personal info.

Contact Data

I use the tool to see where people work, where the company is located and role the contact is currently in. I don't use any personal contact data beyond that. The few times I have clicked in on people it seems that the data is of good quality and recent.

Key Insights

Do you think D&B Hoovers delivers good value for the price?

Not sure

Are you happy with D&B Hoovers's feature set?

Yes

Did D&B Hoovers live up to sales and marketing promises?

Yes

Did implementation of D&B Hoovers go as expected?

Yes

Would you buy D&B Hoovers again?

Yes

Other Software Used

Bloomreach Commerce Experience Cloud, Salesforce CMS, Trello

Likelihood to Recommend

Well I would recommend D&B Hoovers as it is an essential part of one of my job tasks. Without it we wouldn't be able to research and find the contacts we need. It is useful when looking for companies and then people within it, the other way around is often more difficult. Sometimes the website is a bit slow.

Good tool for researching contacts

Software Version

Overall Satisfaction with D&B Hoovers