Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all …
Starting at $276 per technician, unlimited end users
View PricingOverview
What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.282%
Pricing
Dameware Mini Remote Control
$276
On Premise
per technician, unlimited end users
Dameware Remote Support
$388
On Premise
per technician, unlimited end-users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Product overview
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.
LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).
Reviewers rate Screen sharing and File transfer highest, with a score of 10.
The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
Comparisons
Compare with
Reviews and Ratings
(129)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, the most common recommendations for BeanFlumper are as follows:
-
Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
-
Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
-
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
July 22, 2015
Best Remote Control Software
DameWare provides an easy way to remote in to any user's PC or laptop and has a good response time without lag. It works very well.
- Chat function.
- Good refresh rate over the wan connection without lag.
- Chat function does not stay on top [of screen] or blink so a user can see something is incoming.
68.75%
6.9
- Better customer service
DameWare provides a good response time without a lag.
7
Tech Support to Staff and Teachers
1500
Teachers with no skill
- Remote Help
- Remote Help from any were in the schools
No
- Price
- Product Features
- Product Usability
Price and Product Features are great
Yes.
- Implemented in-house
No
Change management was minimal
- There were none
No
one's the product is setup. you don't need support at all accept for New version.
No
They never did.
- Install
- Setup
- Activation is horrible.
- Deactivation
- Too much control over Activation and Deactivation process.
No
Our IT team uses DameWare to connect to all of our employee computers for remote support (i.e. troubleshooting, software installation). We also use DameWare to connect to our Windows servers.
- DameWare has been a very reliable solution for remote support for out team.
- With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
- The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
- Connecting to last session is not always the last session.
- Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
- When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
- DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.
42.72727272727273%
4.3
- We are a global company with centralized support. DameWare Remote Control has been crucial to good customer service from our IT team to our employees.
We used VNC before DameWare and have not looked at any other product since we started using DameWare. The employee that chose DameWare is no longer with the company so I cannot comment on any other products they might have compared.
8
Only our IT team has access to DameWare.
2
Myself and one of our Network Admins support our teams efforts with DameWare.
- Remote connection to servers.
- Remote connections to users.
- When on a computer without DameWare, I was able to RDP to a server running DameWare and connect to my users computer.
Yes
VNC
- Product Features
With VNC, you had to install the server on the employee computer in advance of connecting and the connection was not secure. DameWare installs on the fly and has secure authentication to our domain.
- Implemented in-house
No
Change management was minimal
Our primary concern was remote support of our employees.
- Connecting to Windows 98 computers. You had to manually install the client.
Yes
The development team and technicians were in constant contact with me and rapidly developed an update to solve my bug.
When I had my Samsung specific crash issue, the development team and technicians were able to collect the appropriate log data from me to issue a beta fix for me to test is a very short time.
- Remote installation of client
- Connecting to computers on our domain
- File transfers to/from employee computer
- Managing the Saved Host List of duplicate entries.
No
July 17, 2015
I love it!
As the only IT person supporting 48 locations around the city, I use it to look at POS terminals, menu board players, and access remote PCs. It is a first line troubleshooting [tool] and usually a final resolution. I can remotely start services without affecting the operation on the end terminal.
- On my POS terminals, there is an issue where a service does not start a lot of the time. I can restart that service without having to go to the location or even remote into the terminal and stop what the users are doing to start it.
- I will get calls about a menu board not being right, I can remote in and look, then fix if needed, without having to go to the location, plug in a keyboard/mouse while standing in everyone's way.
- Being able to look at the event log without stopping operations is invaluable. I can tell when the terminals were restarted when they shouldn't be and then I know the reason for any issue that have happened.
- I have had issues with the remote shutdown.
28.571428571428573%
2.9
- Better customer service and mileage for me. I can fix a lot of issues without having to go to the location.
DameWare Remote Support is small and simple. Microsoft System Center Configuration Manager does a lot more but is a lot bulkier.
1
IT
1
None. It works without issue.
- Remote Support
- Remote Services View
- Transfer files.
- Remote event viewer.
- Did not expect to be using the remote services start, so glad it has it.
- Did not expect to be using the event view as much as we are.
- None
No
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
I had used it at two previous locations and already know that I had to have it here. Good price and exceptional ease of use.
I wouldn't. I had used it before and knew what I wanted. There was no evaluation or selection process, it had already been done by years of use.
- Implemented in-house
No
Change management was minimal
- None.
No
I don't think I have had a time that I needed to call support. The software just works.
- Remote support, click, click, in.
- Services, click, load, start.
- None.
- Super easy to use.
Yes
It doesn't work on my Galaxy S6 very well.
July 17, 2015
DameWare is an excellent product.
DameWare Remote Support is being utilized across the whole organization. It addresses the need to provide remote support from a centralized location. We are able to support end users as well as connect and work within our server environment. I utilize this application constantly. I also like the feature where you can connect to the command prompt.
- Remote Connectivity Support
- Connection to remote Command Prompt
- Ability to stop and start services.
- AD intergration
- Connect to remote powershell.
56.36363636363637%
5.6
- Increased employee efficiency in regards to remote support.
I like DameWare better.
5
IT Infrastructure and Support
4
Help Desk Skills
- Server Support
- End User Support
- Remote Support to mobile phones,
Yes
VNC
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Product Features are most important.
No changes.
- Implemented in-house
No
Change management was minimal
- Needing to reconnect due to freeze on initial connection. happens often.
- Self-taught
Easy as pie. I had no issue with teaching myself the product. It is an excellent remote support app.
No.
No - we have not done any customization to the interface
No - we have not done any custom code
Nope.
No
I dont need support, the product is soild.
No
No
- Remote Server Connections
- File transfers.
Yes, but I don't use it
- Windows
Not difficult at all.
- No
No
- File import/export
Polish the interface graphics.
Licensing count.
Don't hammer my phone! SolarWinds sales people are downright pushy sometimes!
Yes
Very easy, no issues encountered.
- Availability of Mobile Support
- Mobile integration.
Yes
To Enterprise from free.
No