Great scheduling software at a reasonable price!
October 08, 2021
Great scheduling software at a reasonable price!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Deputy
We moved over to Deputy from another scheduling software due to increased flexibility on details it could track with employees, specifically in the area of more advanced rules and tracking training. The copy schedule to another week has also made life so much simpler, as our previous scheduling software could only copy to next week, and this has allowed us to copy multiple weeks much faster.
Pros
- Scheduling multiple weeks at a time.
- Training tracking.
- Schedule rules.
Cons
- UI could use improvement.
- Made training easier to track.
- Saves time scheduling.
- Great tool for forecasting labor costs.
Deputy has a bit more flexibility in scheduling rules and allows to track training which was a huge plus for us and why we moved over. Our team liked the UI of When I Work better, but the features of Deputy have won us over. Pricing also worked better for our scenario.
Do you think Deputy delivers good value for the price?
Yes
Are you happy with Deputy's feature set?
Yes
Did Deputy live up to sales and marketing promises?
Yes
Did implementation of Deputy go as expected?
Yes
Would you buy Deputy again?
Yes
Using Deputy
4 - All of our team members use Deputy.
1 - I currently support our team with Deputy. Deputy doesn't require a whole lot of skills to support and has a robust set of documentation.
- Scheduling.
- Training tracking.
- Hourly wage forecasting.
- Better training tracking.
- Utilizing the tasks features.
Evaluating Deputy and Competitors
Yes - When I Work. When I Work has a price increase which was fine, but we decided to investigate other platforms just to make sure we were using the scheduling software that worked best for us. When we found Deputy, we migrated over relatively fast after seeing some of the more advanced features of Deputy.
- Price
- Product Features
Product features, specifically the more advanced rules about stress management, and the training tracking are what won us over for Deputy. We also like the task management built-in, but at the moment we still use another piece of software for that aspect.
I would have our team test viewing and modifying their schedule as part of the evaluation process.
Deputy Implementation
- Implemented in-house
Change management was minimal - None, it was a relatively smooth implementation.
Deputy Training
Configuring Deputy
The basics of every scheduling software, have all your team members' information ready.
No - there is no facility to customize the interface
No - we have not done any custom code
We have not completed any additional configuration.
Deputy Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Problems get solved No escalation required Support understands my problem Support cares about my success Quick Initial Response | Not kept informed Difficult to get immediate help |
We have not purchased any type of premium support from Deputy, as they have provided great documentation and have not come across the need for it.
When we were evaluating Deputy, they promptly got back to me with every question I had, and I never felt that I was being supported just to make the sale. They seemed to genuinely care about my problems and resolve them.
Using Deputy
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Basic scheduling.
- Training tracking.
- Scheduling rules.
- I find the employee details menu a bit difficult to navigate.
Yes, but I don't use it
Comments
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