4 years of using Deputy, we're extremely please in the flexibility it offers to our rostering space.
November 20, 2021

4 years of using Deputy, we're extremely please in the flexibility it offers to our rostering space.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We manage our rostering over two legs of the same department to 60-70 employees. We have about 6 people managing rosters but we don't use the timesheet function at all. Before Deputy, many of our departments were using spreadsheet-style rosters, the implementation of deputy has allowed much for freedom and communication with our employees in the rostering space.
  • Rostering
  • Managing unavailability's
  • Confirming shift availabilities
  • Inability for staff to drop shifts after accepting them.
  • Notification of shift cancelations to staff.
  • Timesheet approval still comes up when you don't have that module and you can't access it. Just stays in the dashboard.
  • Calendar Sync to phone is a bit more flaky than it used to be.
  • The open shift option has given casual staff a better opportunity to work.
  • We've found it to be fairly pricey when you have a large workforce and not many are working over certain times.
  • We couldn't integrate into our payroll, but we would have liked to have the functionality.
We also tried Enta, RosterMe, Find my Shift .. we found Deputy to be cleaner and seemed to have a stronger Australian presence. We also liked that it was new to the space and we were promised we'd have strong input into future development by suggestions and indicating where it didn't meet our business needs. I would say that hasn't happened as much as it was promised, we hope to be able to contribute more to the development of Deputy and we scale our business unit next year.

Do you think Deputy delivers good value for the price?

Not sure

Are you happy with Deputy's feature set?


Did Deputy live up to sales and marketing promises?


Did implementation of Deputy go as expected?


Would you buy Deputy again?


From an end user point of view it's very clean and all our staff like it. The Schedule interface has been a little unreliable, but we work with it. Copy and drag sometimes don't respond consistently. I've heard some of the issues my colleagues are having with other roster systems and we don't have that with Deputy, so I would still recommend they consider it as an option.
It was a while back, but we found it easy to add all our departments. The helpdesk was great in giving us advice on some customization and we have it to a place we can use it daily.
Microsoft Teams, iAuditor, Microsoft 365 (formerly Office 365)
We've found the managing of staff in various locations, particularly during recent lockdowns, to be able to have a clear indication of what staff requirements are. The iOS application is clear and concise and gives staff a clear oversight of who they're working with on any particular day and the approbate roles each has been tasked to.