Good Product
October 18, 2019

Good Product

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

DocuSign Professional

Overall Satisfaction with DocuSign

We use DocuSign to collect W9s from our temporary staff. We also use it to sign yearly contracts and per event booking agreements with temp staff, as well as contracts with our clients. Without it, we would have to wait for people to print out the contracts and send them back -- while that might be okay with clients, who are businesses, our temp staff are young and likely lack easy access to printers.
  • Allows you to save templates
  • Stores all the documents for you
  • Easy to resend/remind the other party to sign
  • Allows you to see if the contracts have been viewed.
  • Layout can be super wonky, especially on forms like the W9
  • They have been using the same email layout since I started using them five or six years ago
  • The app isn't great
  • Streamlining contracts/paperwork
  • Looks more professional than asking for a printed copy of paperwork
  • Organization
I found HelloSign to be frustrating -- it was super expensive, only allowed for a few templates. I never found out why it was so much more money, because I quickly canceled my free trial and moved back to DocuSign, which was nearly $200 a year cheaper for a better service with more templates.
The one time I had a problem with reinstating my account (after trying a competitor) they were very helpful and quick to fix the problem I was dealing with. The person I spoke with over chat was helpful, kind, and attentive -- even though I was frustrated, since I was unable to give them my money.

Do you think DocuSign delivers good value for the price?

Yes

Are you happy with DocuSign's feature set?

Yes

Did DocuSign live up to sales and marketing promises?

Yes

Did implementation of DocuSign go as expected?

Yes

Would you buy DocuSign again?

Yes

If you are dealing with other businesses and not with laypeople, it might be easier to save the money and just print, though that also requires a place to store your paperwork. I have some concerns about how secure it is, but I have not looked into it beyond a passing concern.