Domo is a game changer for any size shop
Updated December 01, 2017

Domo is a game changer for any size shop

Jesse Mauser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Domo

Domo is currently being rolled out to our entire organization and is being used as a platform to standardize how we consume data and reports. We started with a targeted POC for a single department, but quickly attracted interest from departments all over the company, which helped drive the success of the platform. We now have a solution that enables data driven communication and collaboration across teams, giving our executive team a shared and trusted view of the organization.
  • Ease of use. As a tool it's comfortable, approachable and forgiving. If you have a tool that end users can dive into without fear, and create and think and collaborate, without training, without hand-holding, you quickly realize how rare and important that is. You'll need more licenses than you think because of how fast user adoption is.
  • Speed of implementation. You can go from 0-60 faster than a Tesla. We were up and running in weeks, with live working dashboards sourced from a mixture of external and internal data sets.
  • Sharing and Collaboration. In addition to getting internal departments to collaborate and share insights around their data, we quickly realized how easy it would be to provide analytics to our customers and partners. Everything is in place to setup external secure analytics portals to outside parties, and it's a game changer.
  • Data quality. Remember those days of building exception reports to call out data issues that no one wants to take ownership of? With Domo I ended up with crowd sourced data quality that grew organically from users finding issues, and building cards to highlight those issues. A simple alert to the manager/owner of that upstream process, or to the users names showing up in relation to the issue, have not only helped us shine a light on significant issues, but has resulted in users being aware of the downstream impacts and in some cases enables them to manage their own data quality. Makes for a great segue into those data governance initiatives when you have dashboards showing how dirty or clean your data is.
  • It would be helpful if we could filter (using the page analyzer) for the report side variables (beast mode calculations). But it's probably in the works.
  • Being able to use variables in card titles would be useful when we're building cards and dashboards that are dependent on row level security (PDP).
  • Debugging Beast Mode calculations would be super helpful, when you're trying to figure out what's wrong with your statement.
  • Report Scheduling was missing, but it's getting released to everyone in the next week or so.
I looked at 20 different BI tools before I chose Domo (even over the tools I was most familiar with). I went with Domo because it was the right fit for the organization I'm at. Every company will have different priorities and needs, but for us I wanted the following:
- Cloud
- Mobile ready
- Light, easy, simple (user friendly)
- Collaboration (including direct line to support)
- Pre-built connectors into common applications, and templates "domo apps" for common dashboards
The whole point of Business Intelligence, sometimes referred to as Data Analytics... is to make information available in a way that enables decision makers to make informed decisions. Domo makes consuming that information simple, whether you're at your desk or on a golf course, but the power isn't in being able to open up a metric and look at it, the power is in being able to challenge the data or ask a qualifying question or to have a conversation around the result, with the data, in the report. No extra emails. No extra meetings. The ability to set alerts partnered with the collaboration functionality brings tremendous efficiency and insight and makes it easier than ever to take the guessing game out of the decisions that are being made.

Domo Feature Ratings

Pixel Perfect reports
Not Rated
Customizable dashboards
Report Formatting Templates
Not Rated
Drill-down analysis
Formatting capabilities
Report sharing and collaboration
Publish to Web
Report Delivery Scheduling
Pre-built visualization formats (heatmaps, scatter plots etc.)
Location Analytics / Geographic Visualization
Multi-User Support (named login)
Role-Based Security Model
Multiple Access Permission Levels (Create, Read, Delete)
Responsive Design for Web Access
Mobile Application
Dashboard / Report / Visualization Interactivity on Mobile

Using Domo

100 - Underwriting. Operations. Accounting. Audit. Loss control. Executive. Marketing. HR. All divisions.
Smart creative people that enjoy helping others. Anyone can learn, but a background in supporting BI tools is a plus.
  • Providing analytics to our partners
  • Data awareness
  • Data democratization
  • Integrating analytics with some of our applications
  • Data governance
  • Collaboration
  • Customer self service BI

Evaluating Domo and Competitors

No - We had SSRS. We still use it where applicable. But most reporting has transitioned to domo.
  • Product Features
  • Product Usability
Ease of use. In the cloud. Mobile first.
Wouldn’t change anything. Domo was the right tool for us.

Domo Implementation

It was a breeze. We had it implemented and were using it in production within weeks. Even before the POC was schedule to end.
  • Vendor implemented
  • Professional services company
Big squid
Change management was minimal
  • We didn’t really have any.

Domo Support

Because support has been really good.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Yes - It was. Domo was easy to contact, they responded right away, and worked closely with us until the issue was resolved.
They’ve been a partner with us from day one. We aren’t a large customer, but you would never know it from the support we get. Each time we have a request they make sure it’s on their roadmap. Each time we have an issue, they work with us to resolve it. I haven’t encountered support like Domo’s Very often on the software industry.

Using Domo

if you don't even have to train end users, it's easy to use.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • building a card
  • setting up a connection to established data sets
  • using the magic ETL
  • some options for tweaking some visuals are limited and hard to track down.
  • beast mode calcs are difficult to troubleshoot sometimes.
Yes - really well. no complaints from any users.