Drift AI-based Chat tool for your websites
June 04, 2021

Drift AI-based Chat tool for your websites

Piyush Narayan Ray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Chat

Overall Satisfaction with Drift

Drift is being used by my company to interact with prospects directly on the website. It is mainly used by the marketing team to capture leads from the visitors of the website. It mainly solves a business problem of Turnaround time for the prospects and instant answer to their Questions.
  • User friendly
  • Intuitive Playbook designs
  • Great Customer Support
  • High Pricing
  • More integrations can do wonders
  • Multilingual support
  • AI based Playbooks
  • Ability to integrate Calendar
  • User friendly UI/UX
  • reduced Turnaround time of attacking Marketing leads
  • Improved lead Qualification
  • Increased Efficiency of the SDR team
-AI based product with easy to use interface
-Great support team (always active)
-Drift blogs and marketing collateral is very informative.

Do you think Drift delivers good value for the price?


Are you happy with Drift's feature set?


Did Drift live up to sales and marketing promises?


Did implementation of Drift go as expected?


Would you buy Drift again?


Well Suited for
-SaaS based company with small sales cycle
-Company who wants to filter prospects from a crowd of visitors by using AI

Less Appropriate for:
-Companies with no active sales team or those with no support team
-Companies who are looking for integrating it with their facebook messenger