Item: Dropbox
Rating: 9
Author: Veronika Baranovska

Overall Satisfaction with Dropbox

Use Cases and Deployment Scope

Dropbox is a brilliant cloud storage solution, especially for cross-collaboration on creative projects and for teams working remotely, in general. We used to use Dropbox as our primary storage solution across the whole company, but due to costs, we had to go with Google Drive instead. Our Product team still uses Dropbox due to its user interface and integrations with other tools.

Pros and Cons

Pros

Fantastic UI - great sorting, easy to understand for beginners, detailed search options.
Ability to store files offline that sync after you're connected to the Internet - perfect for traveling and working while being off the grid.
Brilliant for collaborating on creative projects - can leave comments on shared files and track new/old versions easily.

Cons

Dropbox is more reasonable pricing, especially for individual professionals and smaller companies. With so many project management tools now acting as cloud storage, it's harder for tools like Dropbox to compete with Freemium options like Google Drive.

Return on Investment

Saved us time since we had all the latest templates publicly available.
Improved communication on creative projects.

Alternatives Considered

Google Drive, Apple iCloud and OneDrive

Dropbox is by far the most user-friendly cloud-storage solution. I do wish the overhead costs were lower though so all of our teams could use it (since when only one department does, it's not as impactful anymore). If Google Drive was a paid tool, I'm sure we would be using Dropbox instead.

Support Rating

In the few years I've used Dropbox, I only had to contact the support team once - and that's pretty incredible for a SaaS company.

When I did get in touch, it was a complicated issue but the team did their best to get back to me ASAP and resolved it, even though it seemed impossible at the time. Basically, I deleted a bunch of files without the backup function on - meaning they had to go into the back-end to reverse the damage.

Absolutely stellar customer service!

Key Insights

Do you think Dropbox delivers good value for the price?

Not sure

Are you happy with Dropbox's feature set?

Yes

Did Dropbox live up to sales and marketing promises?

Yes

Did implementation of Dropbox go as expected?

Yes

Would you buy Dropbox again?

Yes

Other Software Used

Adobe Photoshop, Ahrefs Site Explorer

Likelihood to Recommend

Dropbox is a brilliant solution for backing up your files and storing them in the cloud. Here are a few ways we've used Dropbox as a company:

Storing all branding assets in one place for easy access (internal and external).
Creating separate folders for marketing packs with assets for PR/Marketing campaigns with external agencies or influencers.
Keeping an internal knowledge library of the latest documents and templates in one place.
Uploading all the raw creative files and using those files when creating files locally.
Backing up finalized files for later/repeat use.

Dropbox Feature Ratings

Comments

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The best cloud storage platform out there for professionals and small businesses (if you can afford it)!