Item: Dropbox Business
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Our team needed a document storage platform that was familiar, easy to use with a clean UI and robust security to meet our vendor requirements. The types of documents we needed to store were mainly PDFs, images and some Excel worksheets. Our team is remote and needed a solution that allowed for near-real-time synchronization and accessibility on numerous devices to cater to the needs of both Mac and PC users along with some mobile device access where required. We found Dropbox Business to check off all those boxes despite our email being GSuite and us having free access to Google Drive, the preferred solution was Dropbox Business after testing some use cases with our team.

Pros and Cons

Real time synchronization.
Robust security with 2FA.

No built-in document editor like Google Drive/Google Docs.

Return on Investment

The user-friendly and common interface meant less training required which saved us time and money.
The relatively low cost per user meant a decent saving over competing products.

Alternatives Considered

Google Drive

Although Google Drive has a solid built-in document editor, we found Dropbox Business to be much easier to use and a better fit for the types of documents and files we wanted to store and share with both internal teams and customers. The versioning helped save us a few times when documents were accidentally overwritten or we needed to see previous values.

Support Rating

We've found support to be very responsive, the initial response time is quick and most of our support requests were fixed with just one response. We found the team to be proactive in giving us best-practices even when not prompted to do so which help us with the adoption of the product and making better use of all the features.

Key Insights

Do you think Dropbox Business delivers good value for the price?

Yes

Are you happy with Dropbox Business's feature set?

Yes

Did Dropbox Business live up to sales and marketing promises?

Yes

Did implementation of Dropbox Business go as expected?

Yes

Would you buy Dropbox Business again?

Yes

Other Software Used

Evernote, Slack, Looker, Statuspage, FullStory

Likelihood to Recommend

Dropbox Business ticked off all the right boxes for us except for the lack of a built-in editor similar to Google Drive/Google Docs, the solution is robust enough for most businesses and had solid security features for the most demanding environments. The common and user-friendly interface means that little to no training is required which definitely speeds up adoption by our teams. The sharing ability also allows us to seamlessly share files with customers with a lot of granularity on the options.

Solid, reliable, and fast document sharing platform!

Overall Satisfaction with Dropbox Business