Love My Chrome River
July 29, 2021

Love My Chrome River

Stephen Townsend, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Emburse [Chrome River] will be used across our entire firm - still implementing. Our employee reimbursement practices were largely manual, or through a solution provided by our ERP provider which has very limited functionality and workflow options. Additionally, our invoice payments are scanned daily and attached to the ERP invoice requests, routed for approval (again limited functionality) and sent to AP where most payment requests generate a check - or require an ACH to be manually prepared on the bank site. Emburse [Chrome River] will allow all of our payment requests, including check requests for court costs and experts to be routed through one system across the firm and allow for routing dependent on a combination of user, account, vendor and client.
  • User Interface is BEST IN CLASS - live the Mercury UI!
  • Administration is straight forward making maintenance a breeze
  • Rules based submission and approvals force the user to make decisions instead of the approvers
  • Allocations need to be more flexible to allow multiple optional items like attorney, marketing purpose (initiative) to be added and reference discreet entity tables.
  • We expect to have significant savings in both time and Dollars
  • Free up A/P staff to do more A/P Management and less data entry
EXPENSE was easy to adopt and configure, and was very customizable to our policies, providing real time feedback on entry and submissions of reports that force compliance with established firm policies. Additionally, we use multiple routing configurations depending on the user, account, client and Team and the routing workflows were very customizable, although the very nature of our tangled web of approvals made the set up challenging - but was completed as needed.
We have a very static ERP system which is still on a mainframe accessed through the web with very little integration due to the limited availability of an API. They are in the process of moving to Web Services and we will be recreating our Imports and Exports when they are available. Integration with our HRIS system was seamless.

Although we had to use Imports and Exports to move data, the implementation team was able to assist to get these done very quickly and training on the feeds enabled my IT team to gain a lot of valuable knowledge n the data structures for future changes.
The overall EXPENSE experience is excellent and our users love the mobile app and Click to Send functionality. Our specific needs cause some additional drop down selectors to be added, and these added selectors are a bit "clunky" currently as we look for other options to get the information n the forms and into the exports.
We initially tried implementing Concur, but they provided no dedicated resources to our implementation and ended up initially implementing the wrong version and we finally scrapped the project.
I have been thoroughly please with the support we have had so far. The implementation team has been spectacular and knowledgeable and has helped us navigate through some decisions with best practices and ideas used with other customers that we never would have thought to consider. We have changed a number of our expense policies to be more consistent with those practices.
We initially tried to implement a competitor - which was a dismal failure and cost us valuable time for project success. Having used the older version of [Emburse] Chrome River previously, I quickly changed courses since I was aware of [Emburse] Chrome River's ability to easily interface with a law firm structure.

Using Emburse Chrome River

250 - Every employee will use [Emburse] Chrome River. Our legal teams will be using it to process check requests for case costs, our travelers will use it for reimbursements and we will use it to process and pay all of our invoices.
2 - As the Director of Finance, I will own the system in terms of use and managing and administering the features. Our IT Director will be responsible for access, and Import/Export functionality and interaction with other systems. The administration of the systems is well organized and most of the day to day tasks are easily managed through the desktop with no assistance from IT or Chrome River support.
  • Emburse Pay will help us dramatically reduce payment time and costs.
  • Ability to add marketing initiatives to the system to track how our marketing and business development budget is being spent. This will help us create ROI's for the bus dev department as we are able to track marketing efforts to new business.
  • Enhanced Routing and workflow int he future
SurePoint Legal Management System (LMS), UKG Pro, Filevine

Evaluating Emburse Chrome River and Competitors

  • Price
  • Product Usability
  • Prior Experience with the Product
I implemented and used [Emburse Chrome River] at a pervious firm and was impressed with the functionality and simplicity of administering the product. Additionally the price, which was for a managed implementation was unmatched by competitors, even those offering "free" incentives.
We would have started with [Emburse Chrome River] instead of attempting to implement a competitor that in hindsight overpromised.

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