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Love My Chrome River
July 29, 2021

Love My Chrome River

Stephen Townsend, CPA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Emburse Chrome River

Emburse [Chrome River] will be used across our entire firm - still implementing. Our employee reimbursement practices were largely manual, or through a solution provided by our ERP provider which has very limited functionality and workflow options. Additionally, our invoice payments are scanned daily and attached to the ERP invoice requests, routed for approval (again limited functionality) and sent to AP where most payment requests generate a check - or require an ACH to be manually prepared on the bank site. Emburse [Chrome River] will allow all of our payment requests, including check requests for court costs and experts to be routed through one system across the firm and allow for routing dependent on a combination of user, account, vendor and client.
  • User Interface is BEST IN CLASS - live the Mercury UI!
  • Administration is straight forward making maintenance a breeze
  • Rules based submission and approvals force the user to make decisions instead of the approvers
  • Allocations need to be more flexible to allow multiple optional items like attorney, marketing purpose (initiative) to be added and reference discreet entity tables.
  • We expect to have significant savings in both time and Dollars
  • Free up A/P staff to do more A/P Management and less data entry
The overall EXPENSE experience is excellent and our users love the mobile app and Click to Send functionality. Our specific needs cause some additional drop down selectors to be added, and these added selectors are a bit "clunky" currently as we look for other options to get the information n the forms and into the exports.
We initially tried implementing Concur, but they provided no dedicated resources to our implementation and ended up initially implementing the wrong version and we finally scrapped the project.
I have been thoroughly please with the support we have had so far. The implementation team has been spectacular and knowledgeable and has helped us navigate through some decisions with best practices and ideas used with other customers that we never would have thought to consider. We have changed a number of our expense policies to be more consistent with those practices.
We initially tried to implement a competitor - which was a dismal failure and cost us valuable time for project success. Having used the older version of [Emburse] Chrome River previously, I quickly changed courses since I was aware of [Emburse] Chrome River's ability to easily interface with a law firm structure.

Using Emburse Chrome River

250 - Every employee will use [Emburse] Chrome River. Our legal teams will be using it to process check requests for case costs, our travelers will use it for reimbursements and we will use it to process and pay all of our invoices.
2 - As the Director of Finance, I will own the system in terms of use and managing and administering the features. Our IT Director will be responsible for access, and Import/Export functionality and interaction with other systems. The administration of the systems is well organized and most of the day to day tasks are easily managed through the desktop with no assistance from IT or Chrome River support.
  • Emburse Pay will help us dramatically reduce payment time and costs.
  • Ability to add marketing initiatives to the system to track how our marketing and business development budget is being spent. This will help us create ROI's for the bus dev department as we are able to track marketing efforts to new business.
  • Enhanced Routing and workflow int he future
SurePoint Legal Management System (LMS), UKG Pro, Filevine

Evaluating Emburse Chrome River and Competitors

  • Price
  • Product Usability
  • Prior Experience with the Product
I implemented and used [Emburse Chrome River] at a pervious firm and was impressed with the functionality and simplicity of administering the product. Additionally the price, which was for a managed implementation was unmatched by competitors, even those offering "free" incentives.
We would have started with [Emburse Chrome River] instead of attempting to implement a competitor that in hindsight overpromised.

Do you think Emburse Chrome River delivers good value for the price?

Yes

Are you happy with Emburse Chrome River's feature set?

Yes

Did Emburse Chrome River live up to sales and marketing promises?

Yes

Did implementation of Emburse Chrome River go as expected?

Yes

Would you buy Emburse Chrome River again?

Yes