Evernote is an amazing program, but has a couple drawbacks
October 24, 2019

Evernote is an amazing program, but has a couple drawbacks

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Evernote

We currently use Evernote as a virtual filing cabinet. Our administrative team has access to it and we can share folders (or "notebooks") or files ("notes") with people outside of our organization who may need access to certain information. We started using Evernote because we are an e-commerce business and many employees were working remotely and didn't always have access to our physical filing cabinet when they would need to find certain documents.
  • OCR - Text Recognition. Evernote's ability to search within documents is incredible. It can even read handwritten notes!
  • Affordable pricing for small businesses.
  • Evernote makes it easy to files things away that you may later want to find and use later without cluttering and taking up a lot of space on your computer. This makes accessing information from multiple devices a breeze.
  • We would love to see Evernote offer a better way to back up your notes and notebooks locally. For example, you can't just export all your notes in their original format to a folder on your computer or external hard drive.
  • I wish there were a better way to "leave Evernote". Once you start using Evernote for "all the things". It is difficult to part ways, because how are you then going to access all of your content. While, of course, no business ever wants to make it easy for their users to leave. It would be nice, for really small companies, to have the ability to "pause" their subscription without losing all of their data.
  • While some people may love this feature, we don't. We like documents to be sorted by date. When it was created or saved not by when it was last modified. With Evernote, when you make an edit to note, it then moves that note up in order, as if it is new. We'd like to see Evernote give you the option of leaving it where it is or "updating" it's time stamp.
  • Evernote definitely saves us time by making searching for documents extremely easy.
  • Evernote has saved us money by allowing employees to access documents remotely - saving them trips to the office.
  • We've felt "stuck" with Evernote and having to continue paying the monthly fee (while small) because they do not offer a good way to back up years' worth of data so that you can store it yourself in a manner that is easily accessed.
While not apples for apples, both Google Drive and Wunderlist have similarities to Evernote. Google Drive does an equally good job at storing and share files while Wunderlist makes is super easy to make lists. Both Google Drive and Wunderlist are searchable, but neither are able to search at the granular level that Evernote can. One of the other primary reasons we started using Evernote was the ability to take notes during a meeting, scan or snap a photo of those notes, and then later be able to search for them by keywords we may have written on that notepad that day. This is can not be achieved in Google Drive or Wunderlist.
I've only had to contact Evernote a few times and of those times their support team was very friendly, helpful and knowledgeable so they were able to answer my questions or concerns quickly and candidly. I didn't feel as though they were reading a script. However, some of the things I contacted them about were unable to be resolved simply because of the limitations within the program itself, but as for the support, they pretty much have it together.

Do you think Evernote delivers good value for the price?

Yes

Are you happy with Evernote's feature set?

Yes

Did Evernote live up to sales and marketing promises?

No

Did implementation of Evernote go as expected?

Yes

Would you buy Evernote again?

No

Evernote is great if you love notes, if you love to store crazy amounts of information that you may or may ever look back on, if you like to collaborate with people on certain things, and if you need to have access to files from multiple devices (without setting up something like Dropbox or remote access to a server and such.) It's not well suited for businesses that do not do a lot of collaborating or individuals who can manage their files efficiently on their own computer or hard drive.

Evernote Feature Ratings