Exclaimer Outshines Its Competitors
October 01, 2024
Exclaimer Outshines Its Competitors
Score 10 out of 10
Vetted Review
Verified User
Software Version
Exclaimer Cloud - Signatures for Office 365
Overall Satisfaction with Exclaimer
We use Exclaimer to ensure company signatures are consistent across the company, have a modern look and feel, and also highlight the extent of our product and services offering, including links to each of our key categories on our websites. In addition to that we've incorporated the customer thermometer to recognize employees who are providing exceptional service and also to be able to jump in an escalate issues as needed. From a marketing standpoint, Exclaimer's campaigns provide a great way to highlight a new product, service, or upcoming event as well as to educate customers about products and services that they're not currently purchasing in order to upsell/cross-sell.
Pros
- Exclaimer's analytics are much more robust than their competitors.
- Exclaimer's user interface is modern and user friendly.
- Exclaimer's campaign management and scheduling is easy to utilize.
Cons
- Exclaimer's campaign rotation feature is not under campaigns and could be more intuitively placed within the platform.
- It would be helpful if they had an infographic to guide not IT but everyday users through initial set up and use. They do have great videos, but the impatient people need an infographic.
- Exclaimer's language in the platform can be a little clunky. It might be good to have it reviewed by Americans and Brits and try and find a happy medium that is relatively intuitive for both.
- By using UTM links in my Campaign banners combined with snitcher.com I'm seeing a lot of inbound traffic to our website which is great for generating leads.
Exclaimer's email signature design is super easy to tweak for individuals who need something special in their email signature. You can simply duplicate your main signature, rename it, make any necessary changes, assign it and you're done. It's really straightforward in that regard. It's super helpful to placate the picky kids in the company. :-)
Exclaimer blows the doors off compared to Letsignit. Exclaimer is a little more expensive, but you get what you pay for. What you get is a much better user interface, real analytics instead of one crappy report you have to manually sort, and a much more robust campaign area. With Letsignit I was constantly getting messages that they were experiencing one problem or another, leading to service outages that impacted our users. Gotta love it when the CEO calls because he can't find his email signature. I've had no service interruptions with Exclaim and no email "excuses." That's the sort of thing that makes you lose confidence in a supplier quickly. Oh, and no communication/bills in French. I lived near the Canadian border, I get it, but you have customer databases, communicate appropriately.
Do you think Exclaimer delivers good value for the price?
Yes
Are you happy with Exclaimer's feature set?
Yes
Did Exclaimer live up to sales and marketing promises?
Yes
Did implementation of Exclaimer go as expected?
Yes
Would you buy Exclaimer again?
Yes
Comments
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