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Freshdesk, the dark horse in the Help Desk world!
January 30, 2020

Freshdesk, the dark horse in the Help Desk world!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Freshdesk

Freshdesk is being used by our organization mainly for the knowledge base. It addresses many problems for both the customer and internally for FAQS, how-to's, customer service and technical info.
  • Easy to use and friendly user interface.
  • They offer a free forever plan that they promise to keep forever. It's a great way to start and upgrade as you grow.
  • Allowing more tweaks and refinements to the customer size of the knowledge base portal.
  • More customization for the theme of the help portal.
  • Positive impact that allows us to help customers access the answers to their questions.
  • Positive impact because it helps our support team to log important information and collaborate as a team.
I feel that they can go head to head with Zendesk, which is considered to be the most popular and well known help desk software.
Fewer than 100 per week
Great for all sizes of companies including startups, small businesses and larger enterprise companies because of their different tier plans that are designed to fit the needs of all levels of customers.