Fuze offers simplicity. One less thing to worry about.
September 10, 2019

Fuze offers simplicity. One less thing to worry about.

Wes Anderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Video
  • Messaging
  • Collaboration
  • Contact Center

Overall Satisfaction with Fuze

Fuze is being used across the entirety of our company. Our 70+ employees utilize Fuze to communicate internally to colleagues as well as externally to our many clients. It has been integral in our company culture of simplicity. With the integration of phone, chat, screen sharing, and conference calls we no longer need many separate programs for users to learn and navigate. It can be used from a computer or traditional VOIP phone meeting the varied needs of our users. The program itself is simple to understand but still comes with a full set of features. The team at Fuze is constantly pushing updates with major improvements, keeping our team on the cutting edge with communication.
  • Interactive remote meetings are a breeze with Fuze. The ability to share and control remote screens works well.
  • The phone app is very useful. You can join any meeting from your phone and even receive calls through your extension. Even on cellular data, screen sharing still works well.
  • User administration is as simple as it can get. Fuze integrates well with Active Directory and the support team will help set up all the defaults. New users can be created with just a few clicks.
  • Our team loves to send gifs. Teams allowed us to integrate a giphy button. Fuze does not have the same functionality although they have mentioned it will be in a future update.
  • If you don't have sound turned on getting a notification of a new message can be problematic. The icon on the taskbar blinks, letting you know there is a new message. Sometimes this doesn't function correctly.
  • There is no way for a user to block or control a blocked list of phone numbers. Some users get many scam calls or annoying cold calls. This would be a helpful feature.
Fuze support is very responsive and quick to meet customer needs. We have had no issue getting our problems resolved in a timely manner. They communicate well via StatusPage.io about any potential outages or planned maintenance. They do a great job onboarding as well. We had a very in-depth rep assigned to make sure our implementation went as smooth as possible.
As mentioned before, our implementation went very smoothly. The rep helped us set up as much as they possibly could. It kept the work off our plate and went fast because of their expertise. They were in constant contact making sure we understood the system and our roles in maintaining it. If we had any questions they had accurate and thorough answers.
Teams and Slack where our predecessors to Fuze. Fuze is miles beyond both because the others lack the BPX integration to make them fully-featured. Teams did have a cleaner interface, and Slack did have a better team chat with replies and grouping. Overall, I think the loss of features is well worth the gain of not having a separate phone and meeting system.
We used GoToMeeting prior to Fuze. The integrity of the connection seems to be better with Fuze. Often with GoToMeeting, we would experience degradation of quality with video and audio. Not as often with Fuze.
From my experience, Fuze is well suited for small to medium-sized companies that need heavy collaboration. For larger companies, it might be wise to look elsewhere. Fuze components do go down regionally from time to time. While they are good at alerting you of any current problems, a larger company might need something with a stronger SLA.

Fuze Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Message alerts
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android