Fuze implementation and usage in a small to medium business
Updated August 04, 2020
Fuze implementation and usage in a small to medium business
Modules Used
- Voice
- Video
- Messaging
- Collaboration
Overall Satisfaction with Fuze
We use Fuze as our main phone provider for both offices (Switzerland & Malta). We chose Fuze because their solution provided an SLA more in line with our needs. Their price plan was also an important factor in our choice of product. We have many of our employees that are nomad and work from abroad. This solution is ideal and transparent for our customers.
- Easy to set up. The team that carried out the analysis and implementation of the solution was very professional and attentive to our needs.
- Training. The online training and documentation is very comprehensive and well organized.
- The support is very reactive if a problem occurs.
- Look and feel. The interface is not very modern and cannot be branded in your company's colors.
- Contacts synchronisation. Some fields of the contacts are not imported (If you have "company" contacts you will only see the phone number unless you move the company name into the first name). The interface does not show you all fields.
- Video conference. Image quality is worse than other products (Zoom, Google Meet).
During this period we had to adapt and use all possible platforms (Zoom, Webex, Teams, Google Meet).
The users were therefore able to compare the small details the advantages and disadvantages of each one.
For example, we made meetings with more than 20 people and preferred to use Google Meet which was simpler in our usage scheme (online courses).
The interface of the mobile application (iOS) has big shortcomings. There is no example of choice of ringtone (the ringtone is very soft and inaudible in a noisy environment).
The Fuze Chat is much less intuitive than the other available solutions (Google Hangout, WhatsApp, Slack). And the integration with email or browser leaves a lot to be desired.
And by nature users tend to keep their old habits.
It's only the fact that we ported our phone numbers to Fuze that made us adopt the solution, for a question of price and support. Meetings, Chat and the mobile application have great potential for improvement.