Gong - Really good solution to record important information and give insights
March 21, 2022
Gong - Really good solution to record important information and give insights
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
I use Gong to record every single call I can and it's important for many reasons: I can focus on the customer and don't need take care about taking notes I can just listen the specific parts of the call after and it's easy to check who was talking in each moment - save time Gong sends alerts and suggestions to talk to the customers again and don't forget deals stuck There are really good metrics about the way the meeting was guided, if just one person spoke and if important things like next steps were aligned.
- Call recording and analysis
- Easy to use (native integration w/ Zoom, Gmeets, MS-Teams)
- Alerts and insights about follow up, deals at risk and the next steps
- Velocity - customer doesn't need to repeat things - it's all recorded
- Self Learning - possibility for employees self evaluation themselves and improve
Really accurate. Gong understands if a specific deal is at risk considering the time the sellers don't talk to a specific customer. If the deal is closing in the current quarter and the seller didn't have any contact with the customer during the quarter the risk is high, for example.
I don't know other products that do the same as Gong.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes