Gong is a game changer for account management!
March 21, 2022

Gong is a game changer for account management!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong to record conversations with customers. Gong allows us to focus on the conversation without the distraction of taking detailed notes --- we rely on Gong's transcripts to go back and capture notes.

Pros

  • Searching keywords within calls
  • Seeing history of all communication (i.e. calls, emails) within an account or contact
  • Call transcripts

Cons

  • Voice recognition could stand improving --- a lot of words are incorrectly recorded in the transcripts
  • Increased Revenue
  • More impactful sales calls
  • Easier account transfers
If Gong can improve its underlying voice recognition technology and produce more accurate call transcripts --- it's a 10 for me!
Yes, Gong has provided my organization with more accurate and actionable insights.
I have not used a similar product.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong is a complete game changer for account managers. I can attribute a lot of my recent success to being able to go back and capture notes from customer calls recorded on Gong. Customers appreciate it because they don't have to repeat themselves and answer questions twice. I can't imagine working without Gong.

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