Overall Satisfaction with Gong
We use Gong right across our organisation, but the main place it's used is in our Sales. The first exposure any rep gets to Gong is during onboarding, as we have created best practice libraries for them to see and understand what best-in-class looks like for our sales calls. After that, our managers use Gong to coach and provide feedback to reps on the score and give comments on a minimum of one call per week per rep.
Gong allows us to know what reps and clients are actually saying, allows our product marketing team to get insights on features our prospects want to see, and also helps bolster our competitive analysis
Gong allows us to know what reps and clients are actually saying, allows our product marketing team to get insights on features our prospects want to see, and also helps bolster our competitive analysis
- Allows our sales leadership to coach our sales team
- Helps new reps ramp up faster
- Allows our marketing insights into what clients and prospects are saying
- I am pretty happy with Gong overall, but the facility to make calls private can be a little cumbersome at times
- Our ramp up time for new reps has reduced by 33%
Gong has allowed us to understand the main objectives that our reps come up against and help develop training sessions around those specific issues. On our deals side, using the data-backed insights, we have been able to see how many DMs we need in a deal for it to have a higher close percentage, how many touch points on average it takes, etc., which are all very useful.
- Refract and an Allego company
I believe that Gong blows refract out of the water not only in the functionality but also with the level of insights and data you can get from Gong.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes