Gong helps our customers remember!
September 16, 2022

Gong helps our customers remember!

Thomas Beilke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong mainly as a call recording software that ties in with Zoom, so when we have meetings, the calls get recorded to Gong, and we can send those recordings out to our customers! We also have started using new features such as keyword alerts, where if we notice in a call someone says keywords that would look like they want to cancel, we can notice that easily!
  • Call recording
  • Data tracking
  • Call sharing
  • Better speech to text would be great! Sometimes the transcript is pretty off.
  • It really helps make sure we can keep our customers trained without actually needing to do training!
It really is pretty straightforward. Everything that you want to use it for can easily be accessed within the platform, and it's very clear where everything is located!
One of the biggest ones I am still getting used to but can provide great insight into is the keyword flags! Being able to quickly see from a call whether someone mentioned "price" or other negative-sounding words could help us easily remember the tone of a call and how to adjust accordingly to prevent churn.

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Gong is REALLY well suited for call recording and sharing. What I love so much about call sharing is that customers can search for a keyword that was said in the call, and they will be taken to that part of the call instantly instead of trying to sift through hours worth of calls to find a specific topic talked about.