Gong ticks all the boxes!

My role within the organization is to lead a sales team and Gong is leveraged primarily for training purposes of my team. Gong enables me to review my teams calls, provide instant feedback and direction which can be instantly implemented. We can also search for key elements within a call for review and discussion for ongoing training purposes. It also gives me the ability to share good practices with the team and ask questions or feedback on my own calls on occasions I am looking for some guidance or advice on a customer.

Gong.io has definitely helped through the AI technology, as it enables the user to quickly and easily search for key words or the ability to search for specific customer calls, or indeed, specific user calls. It has provided the ability to then go back to sales representatives and offer options for next steps that perhaps they had not thought of themselves. Ultimately, providing greater opportunity and revenue.

Gong provides us with insights into the customers business and also opened up other conversations that they perhaps would not have shared previously. As an example, they are aware that they are being recorded, so on a couple of occasions have asked to stop recording to share something specific with you. I believe they almost feel a little more compelled to do so, since we stop the recording!