Ring the bell for Gong because it's a win
July 10, 2023
Ring the bell for Gong because it's a win
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Gong is used by three teams inside our org:
- Sales
- Deal tracking
- Warnings/Automations of deal issues
- Call review and feedback
- CS
- Renewal activity tracking
- Tracking on churn keywords
- Call review and feedback
- Extraction of Customer quotes
- People Ops
- Internal training videos
- Call analysis
- Call recording
- Transcription
- Pipeline warnings
- Tracking to-dos
- AI trackers
- Customer support/service
- Hubspot integration
- Reminders when calls are not being recorded
- Working without Zoom recorder/compatibility with Google Meets and Teams
- Earlier notice of churn potential
- Time savings
- Higher win/renewal rate
- Deal tracking
Great insights! Pipeline at-risk warnings are good as well as insights on what to do after a call so we don't have to keep crazy notes. The AI Trackers work dangerously well if you train the model enough. It gives not too many false positives at this point.
The AI trackers are very insightful in terms of early warnings for things that may go wrong in deals or renewals. As well, just listening to call reviews or auditing for keywords can help take pulse checks on the market or customer base at large.
- Zoom, Google Meet and Microsoft Teams
We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom/etc. provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes