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Gong was invaluable to our sales team for several reasons
July 10, 2023

Gong was invaluable to our sales team for several reasons

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

At Infor we used Gong for customer-facing meetings and would record and analyze a variety of different call types. Gong was the default video recording tool we used, alongside MS Teams. Gong was indespensable for pre-call preparation (quickly listening to previous calls), cross-team collaboration (sharing snippets with colleagues that couldn't attend the call), customer reminders (sending customers snippets of a demo or proposal), onboarding new reps (sharing gold-standard presentations or intros with new reps), manager coaching (managers listening and giving feedback to calls they couldn't attend) and self-improvement (listening to my own calls and analyzing the metrics). My "patience" metric continuously improved, so that was a healthy reminder to slow down and give customers more time to speak. I used Gong on nearly a daily basis, and it was an invaluable tool, one that I'll always speak highly of and look forward to using again at another company.
  • Call Analytics
  • Isolating individual speakers
  • Personal and Public call libraries
  • Mobile App for offline listening
  • Call Recordings
  • Slicing snippets of calls for sharing
  • Better call transcription
  • Better speaker identification when multiple voices are sharing the same conference line
  • Greater collaboration across internal teams
  • Improved presentation and conversation skills, based on manager feedback and individual assessment
  • Improved patience (must fewer instances of interrupting customers thanks to Gong)
  • Customers are more confident in their decisions (when they can rewatch demos)
  • Better alignment with customers, since we can be truly present on the call then listen to the recording later instead of taking notes in real-time
Gong was incredibly easy to use, and was quickly adopted by the users in the organization that saw value in it. Very minimal training was required. The Gong plug-in in Outlook was easy to use when scheduling meetings, and the Gong integration with Outreach was seamless to record our outbound calls. Users can pick up the basics of Gong in minutes.
The individual metrics were extremely helpful to me, especially showing the Patience metric of how long I wait to speak until after a customer finishes. Seeing this metric absolutely encouraged me to slow down, and be cognizant of how often I'm interrupting customers. The AI voice transcription was also very helpful for finding keywords in a conversation, though not always accurate.
Unclear that Gong helped us build insights into trends with customers, or what's happening in the market, as we rarely compared customer answers to try to detect trends.
We compared Gong, Chorus, and ExecVision (now part of Mediafly), and chose Gong because it appeared to be the most comprehensive and simplest to use.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong is very well suited for recording calls, analyzing the metrics of the call afterwards (talk time, question rate, patience, topics discussed, etc.), preparing for future calls, sharing snippets of calls with colleagues for wider team collaboration, sharing snippets of calls with customers to rewatch demos, 1:1 coaching, and self-directed coaching (listening to your own calls).