Still the best in the market
February 17, 2025
Still the best in the market
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use Gong for everything from Sales and CS all the way to our Product teams using Gong to help with user research sessions. We're heaviest users on the Sales and CS team, but we also often share clips internally to broader teams to socialize what we're hearing in the market.
Pros
- AI summaries
- Suggested next steps
- Ability to share with customers and track engagement
Cons
- I'd like to be able to ask "what do I owe customers after all of my calls today" and get a list of things I need to do vs. limiting questions to one account
- More functionality in mobile app (for ex. - can't see who accessed calls on mobile)
- Time savings
- Closing percentage
- Greater alignment in the org
I use the AI insights several times a day every day - they're very accurate, but sometimes calls take a while to process.
We're in a very competitive space, so competitive insights are key for us.
- Chorus by ZoomInfo and Grain
Much better AI accuracy, better pipeline management, better call tagging
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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