Gong has Improved Internal/External Collaboration

Gong user interface is understandable after appropriate training. The populated filters in the search helps. The multiple dashboards for different purposes helps usability. Insights is automatically provided most of the time without having to generate or click buttons. Integrations with MS Teams and Gainsight has also helped streamline along with providing Gong visibility in other high priority areas

It has helped improve processes tremendously. From prospecting, to sales conversation, account management and customer success for a client renewing. It has helped with calls insights, recaps, action items, topics covered. Helping improve internal and external collaboration. Gong recording sharing to enable customers on trainings and best practices passed along during calls.