Gong is great!
March 17, 2025

Gong is great!

Harry Jackson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong to record all outbound calls, and external/internal meetings. The call recordings provide excellent summaries and analytics using Generative AI. The collaborative work it allows across teams and regions is amazing, we use it all of the time. We particularly like the feedback and generate follow-up email features as they help with collaborative working and maximising workflow efficiency.

Pros

  • Call recording
  • Call summarisation
  • Feedback requesting and coaching

Cons

  • Delay in retrieving call recordings
  • Sometimes the summaries can be a little generic
  • Follow-up generation should have first and third person options
  • Saves time when working collaboratively
  • Allows different regions to collaborate effectively
  • The coaching it enables has improved team's performance
Gong provides very very good call analytics and insights, the summaries are great, but the in depth analysis of sentiment, key talking points and themes throughout the call are where Gong really shines.
Yes, Gong has provided many high-quality insights which we use across teams for coaching, working collaboratively and maximising process efficiency. This is all possible because of the AI features available with Gong.
Gong's call recording capabilities massively outweigh those of Salesforce.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Using to record a meeting, the recording is then shared with the relevant teams who will use it as a start point for the next call in the sales cycle. Asking for feedback from enablement on outbound calls to keep improving outbound strategy and maximise performance. Generating follow-up emails using Gen AI post call and meeting.

Gong Feature Ratings

Conversation Intelligence Software Features
10.0
Speech-to-Text Transcription
10
Keyword Detection
10
Sentiment Analysis
10
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
10
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
10

Comments

More Reviews of Gong

  1. Home
  2. Conversation Intelligence Software
  3. Gong Reviews
  4. User Review of Gong