Gong makes me a more valuable employee

We use Gong to record, memorialize, and summarize our external calls. This helps us to stay organized with meeting data and allows us to be caught up with our customer or prospect's issues/statuses

Unfortunately, the AI insights have not been useful to me thus far

It helps me to keep track of what more customers will ask for in my own product (or what they don't like), so I can unlock trends. I usually do this in a separate google sheet though