Gong is a great tool for our sales teams
July 10, 2025

Gong is a great tool for our sales teams

Quynn Allsup | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We used Gong to help us break down sales calls for training, accurate forecasting, and next steps guide. It helped us to figure out where we had gaps in the process and allowed leadership to view calls when they weren’t in attendance. I really enjoy being able to receive feedback on the calls I ran based on Gong’s AI analytics and recommendations for forecasting.

Pros

  • Very easy to use interface. Doesn’t take a long training to get familiar with the system.
  • Great forecasting recommendations and tools. I love the way it breaks down calls.
  • Sales training within the recorded calls section. Allows leadership to provide very valuable feedback.

Cons

  • I’d like to see functionality around more specific, customizable metrics. For example if I could program “look for how many cameras we spoke about” and it could find that data for me.
  • We have been able to reduce sales cycles within our organization because of Gong.
  • We have also been able to upsell more consistently.
  • Our forecasting has increased significantly based on the Gong data. If a rep can’t prove why the deal will close we go review the call.
It’s so easy to use, and doesn’t require a complex process to get the information.
Yes, the AI features allow us to search for specific key word and such.
We’ve been able to identify that we can ask better questions upfront in our discovery, which has reduced the time of our sales cycles in many different deals we’re currently running. This feedback is crucial for us. It’s been able to help forecast and make real progress in which deals to focus on.
I personally thought Gong was much easier to use than Clari, although they’re not necessarily exactly the same. Clari has more forecast data which I appreciate, but Gong’s feedback on sales calls seems more valuable to me, and was simpler to access. I thought it provided a better sale force integration as well.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

I would recommend a 10 based on the following. I don’t know what our company paid for the software, but I can tell you the feedback is pretty invaluable for reps and being able to increase their sales motion skills within our organization. I really like the fact that I can give feedback to all reps without having to attend each call individually. They do a great job breaking that down.

Gong Feature Ratings

Conversation Intelligence Software Features
9.6
Speech-to-Text Transcription
10
Keyword Detection
10
Sentiment Analysis
8
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
9
Conversion Metrics
9
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
10

Comments

More Reviews of Gong

  1. Home
  2. Conversation Intelligence Software
  3. Gong Reviews
  4. User Review of Gong