Gong - a game changer for Sales Teams
December 03, 2025

Gong - a game changer for Sales Teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I utilise Gong to gain comprehensive visibility into my team's revenue, forecasting, and activity, while also capturing key business insights from every customer engagement. Prior to having Gong, I was reIiant on poor CRM data and 'word-of-mouth' from the team to understand our revenue position.

Pros

  • Objective data capture
  • Generating Revenue Intelligence
  • Provides holistic visibility of all sales activity

Cons

  • More comprehensive reports around sales team metrics
  • easier and more intuitive configuration of AI agents
  • Elimination of manual excel uploads to set targets
  • Greater alignment across business units
  • Increased efficiencies for the sales team
  • More effective enablement and management of the sales team
Gong automates the capture of critical business and customer information, which has historically been reliant on salespeople effectively recording all customer engagement. The recording and collection of data provide objective insights that are critical for making informed business decisions daily, not only for the sales unit but for all other business units; marketing, product, Customer success and support
Gong has been a game-changer for me. The AI-generated insights are clear, accurate, and easy to execute on for both me and the team. They’ve helped me better understand customer behaviour, spot opportunities sooner, and improve how I coach the team. Overall, it’s made a real difference in closing deals and driving growth.
Gong has helped the business better understand what customers are really saying and spot patterns in the market. Recording the voice of the customer provides sales clarity, better messaging insights for marketing, and honest feedback to guide product and development team priorities. The Customer Success team also uses these insights to gain visibility of actual challenges customers have

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong solves the problem of limited understanding and visibility across the sales pipeline and eliminates the human, emotive elements of sales, which often cloud the true position of sales opportunities. The platform eliminates the 'happy ears' I've historically experienced in other businesses, and provides objective insight and data you can rely on as a Sales Leader, rather than just 'gut feel', instinct and sales team feedback

Gong Feature Ratings

Conversation Intelligence Software Features
10.0
Speech-to-Text Transcription
10
Keyword Detection
10
Sentiment Analysis
10
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
10
Conversion Metrics
10
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
10

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